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How wjpesowin Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team.

Account data protectedGCash, Maya, InstaPay transaction privacyYour right to request deletionNo third-party sale of your dataPhilippines-applicable policy
wjpesowin How wjpesowin Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we processed your GCash or Maya account information, these are the three ways to get through to the right team. We aim to acknowledge every privacy request within two business days.

Team online

Live Chat

Open the chat widget inside your account dashboard. Use the subject line 'Privacy Request' so our team routes your message to the data-handling desk without delay.

Email Support

Send your full name, registered mobile number and a brief description of your request to our support address found in the account help section. We reply with a reference number.

Account Help Centre

Log into your account, head to Settings, then select 'Data and Privacy'. You can submit a data-access or data-removal request directly from that page without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We run four consistent practices around your data — covering how long we keep it, how cookies work on the lobby, who can access your account records and how you ask for changes. Players in Baguio and everywhere else in the Philippines are covered by the same standards.

Data Retention

We hold your account records for as long as your account is active. If you close your account, transaction records tied to GCash, Maya or InstaPay transfers are retained only as long as required by applicable financial regulations.

Cookie Control

Session cookies expire when you close the browser. Preference cookies persist so the lobby remembers your last position. You can clear all cookies from your browser settings or the in-account privacy panel at any time.

Account Security Practices

Login triggers an OTP sent to your registered mobile number. We log every login attempt — including failed ones — so you can review recent access inside your account security history tab and flag anything unfamiliar.

Requesting Changes to Your Data

To correct a name, update a registered e-wallet number or request deletion, submit the form in Settings under 'Data and Privacy'. Identity verification is required before any personal detail is altered.

Privacy Policy Questions and Answers

These are the questions we get most often about how your data is used, stored and protected on the platform. If your question is not covered here, reach us through live chat or the in-account privacy form.

We collect your name, email, mobile number and the e-wallet or bank details you link for transactions. We log device identifiers and session data to secure your account against unauthorised access.

No. We only record the transaction reference number and amount to match your deposit or withdrawal to your account wallet. Your GCash or Maya PIN is never transmitted to or stored by us.

Active account data is held while your account is open. After closure, financial records linked to GCash, Maya and InstaPay transfers are kept only as long as applicable regulations require, then deleted.

Yes. Log into your account, go to Settings, then 'Data and Privacy', and submit a data-access request. We aim to provide the compiled record within the timeframe set by applicable local law.

We do not sell or rent your data to advertisers. We share information only with payment processors and identity-verification partners, and only under confidentiality agreements that restrict their use of your details.

Use the 'Data and Privacy' form in your account Settings, or contact us via live chat with the subject 'Deletion Request'. We verify your identity first, then process the removal within the period the law allows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.